New residents guide

There are lots of ways to get in touch, stay in the loop,  and have your say on matters that affect you.

• Our Elected Members
  Our Mayor and Elected Members are elected by our Community to represent their views. Meet your Elected Members and find out how they support you.
• Stay connected
  We have many ways you can stay up-to-date with Council news:
  • Subscribe to our monthly e-newsletter
  • Follow us on social media
    • Facebook
    • Instagram
    • LinkedIn
    • YouTube
• Have your say
  Register for Connect 2 Campbelltown, our online community where you'll be invited to provide feedback on issues that may affect you.
• Contact us
  Can't find the answer to your enquiry or prefer to speak with a staff member? We're here to help.

Report an issue or request a service online, or via the My Local Services app 'report it' feature.

If your request requires immediate attention (e.g. poses a danger to pedestrians or traffic), please call 08 8366 9222 during business hours or 08 7071 3701 for after-hours assistance.

You can manage changes to your property and rates quickly and easily online.

• Council rates
  View, manage and pay your rates online
  • Access your rates notice
  • Pay your rates online
  • Set up and manage direct debit or payment plans
  • See when your next payment is due
  • If you have multiple properties, you can see all of the rates details in one place.
• Change of name or address
  All changes of name, address or contact details must be submitted to Council in writing. Council cannot accept verbal notification over the phone.
• Planning and building
  Changes to structures or landscaping on your property may require Council approval.

Visit our waste and recycling page to learn about:

• Kerbside collection and bins
  Council, through East Waste, provide a three-bin kerbside waste collection service.
• Hard waste
  Each financial year (1 July to 30 June) residents are entitled to both:
  • one free hard waste collection of up to 2 cubic metres (2m long x 1m wide x 1m high), the equivalent of a standard trailer load, and
  • one free mattress collection of a mattress and/or ensemble base.
• Food waste recycling
  The kitchen caddy (food scrap basket) and compostable bags are an easy and efficient way of recycling food waste through your green kerbside food organics garden organics (FOGO) bin.
  All households within our city are entitled to one free kitchen caddy per household and one free roll of 150 compostable bags per year.
• TV, computer and household chemical waste facility
  Council has a free household TV, computer and chemical waste drop-off facility, thanks to funding from Green Industries SA.

We recognise that pets and animals help us to live happier, healthier and more active lives. We are committed to supporting responsible pet ownership throughout our Community.

Visit our pets and animals page for information on:

• registering your cat or dog
• pest animals
• wasps and bees
• livestock and poultry

There's plenty to explore and experience in the City of Campbelltown.

• Events
  We provide a range of events, programs and activities for all ages, helping to create a vibrant and connected community.
• Parks, playgrounds and sporting facilities
  Get out and about at one of our many parks and playgrounds or ovals.
• Libraries
  Our libraries offer far more than books. They’re vibrant community spaces where people of all ages can learn, create and connect.
  • Library
    Campbelltown Library offers a wide range of resources and programs that support learning, leisure, creativity, and community connection, including access to books, DVDs and CDs, Magazines, events, public computers and other digital services.
  • Toy Library
    Toy Library is to provide toys, games and puzzles of an educational nature that provide pleasurable learning experiences and promote child development in language, numeracy, social interaction, muscle development, imagination and creativity.
  • Tool Library
    Our online tool library allows our community to search, book and manage the borrowing of a variety of household tools. Tools are free for residents to borrow with a maximum loan period of 7 days.
• The ARC Campbelltown
  If you enjoy sports or fancy a swim, check out the Campbelltown ARC.
• Venue hire
  Whether you're needing a community hall, sporting facility, tennis courts, function centre, park or reserve, the online booking system helps you search for the ideal venue to suit your needs, at a time convenient to you.

Our libraries offer far more than books. They’re vibrant community spaces where people of all ages can learn, create and connect.

We offer a range of services to support our community:

• Ageing
  As an age-friendly community, we promote ageing well by offering resources, events and services that support older residents thrive through retirement and beyond.
• Children, youth and families
  We are committed to providing a community where children and youth are valued and their wellbeing is supported.
• Community bus
  Our free door-to-door community bus service runs every Wednesday, Thursday and Friday morning to enable residents of all ages to access local shopping centres and facilities. We understand the important role that transport plays in supporting people to get out and about in the community.
• Disability and inclusion
  We are committed to providing a community that is accessible and inclusive for everyone, regardless of level of ability.  We offer accessible facilities, information, inclusive events and activities and inclusive employment.
• Grants
  We are pleased to provide a number of different grants to support individuals, community groups and clubs, artists, businesses, events and green initiatives.
• Immunisation
  Eastern Health Authority provides immunisation programs on behalf of Campbelltown City Council, and residents are invited to attend a clinic.
• Justice of the Peace (JP)
  A Justice of the Peace (JP) acts as an independent witness to documents people use for official or legal purposes. This service is located at the Campbelltown Library.
• Volunteering opportunities
  At Campbelltown, volunteers contribute to community services, improve the quality of life for local people and strengthen links between the residents and the Council.

We're committed to supporting local businesses. If you’re thinking of starting a business or looking to grow your business, we're here to help.

Council provides a range of business services designed to help local enterprises grow and thrive. Visit our business services page for information on support programs, grants, online resources, sponsorship opportunities, events, permits and more.