Our mission at Campbelltown Council is ‘our Community is the centre of everything we do’. Our Customer Service Charter sets out our commitment to our customers, and the kind of service and experience you can expect to receive from us.

Our service promise is to:

• Embody our corporate values through consistently demonstrating integrity while delivering a  professional, positive, respectful and friendly customer experience
• Respond to your enquiries in a professional and courteous manner
• Provide accessible and inclusive information and experiences
• Do what we say and focus on solutions where possible

We will respond to you in a timely manner by:

• Having staff available to assist you during business hours and being prepared and punctual when we meet with you
• Ensuring phone calls are returned within 2 business days
• Acknowledging emails and written correspondence within 5 business days
• Responding to direct messages through social media within 1 business day

What do we ask of you in return?

• Treat our staff and volunteers with courtesy and respect
• Work with us to solve problems and provide accurate and complete information
• Respect the privacy, safety and needs of other members of the community

We welcome your feedback

We value your feedback and comments and see them as an opportunity for continuous improvement.

While most problems can be resolved quickly, there are times when detailed investigation is required. If this takes some time we will keep you informed of the progress of your concern.

Please refer to Council’s Compliments, Requests For Service & Complaints page.