Customer Satisfaction Survey

Have you been contacted about your recent experience with us?

Our mission at Campbelltown is that our Community is the centre of everything we do.

To make sure we provide a positive customer experience to our Community, we are undertaking research to review and benchmark our performance to inform the design of strategies and initiatives to improve the customer experience we provide.

CSBA, an independent Australian based research company, will conduct this research on our behalf. They are responsible for gathering the data and reporting it back to us. CSBA also benchmarks our performance against other Councils in Australia who are also undertaking similar research in relation to the quality of their services.

Surveys are conducted by email, phone and sms and your participation is optional.

Any personal information that could identify you will be removed before analysis. No information will be used for any other purpose without your express consent. CSBA undertakes this research in accordance with the terms of their Privacy Policy. We will not share any responses provided with any external organisations, nor are responses used for the purposes of marketing.

If you have any questions about this research, please contact the team at CSBA on local.government@csbasurveys.com.au or Council on mail@campbelltown.sa.gov.au or 08 8366 9222.