Customer Service Charter
Our mission at Campbelltown Council is ‘our Community is the centre of everything we do’. Our Customer Service Charter sets out our commitment to our customers, and the kind of service and experience you can expect to receive from us.
Our service promise is to:
- Provide a respectful, courteous, helpful and friendly environment
- Respond to your enquiries in a professional and courteous manner
- Deliver on our word and provide accessible, current and accurate information
- Focus on solutions where possible
- Keep you informed through Council communications such as our website, monthly e-newsletter and social media
We will respond to you in a timely manner by:
- Having staff available to assist you during operating hours and being prepared and punctual when we meet with you
- Ensuring phone calls are returned within 2 business days
- Acknowledging emails and written correspondence within 5 business days
- Responding to direct messages through social media within 1 business day
What do we ask of you in return?
- Treat our staff and volunteers with courtesy and respect
- Respect the privacy, safety and needs of other members of the community
- Work with us to solve problems and provide accurate and complete information
We welcome your feedback
We value your feedback and comments and see them as an opportunity for continuous improvement.
While most problems can be resolved quickly, there are times when detailed investigation is required. If this takes some time we will keep you informed of the progress of your concern.